Frequently Asked Questions
Everything you need to know about your HiBREW experience
What types of coffee capsules are compatible with HiBREW machines?
Our multi-function espresso machines are designed to be compatible with Nespresso, Dolce Gusto, ground coffee, and ESE pods, depending on the specific model's adapters.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Shipping times vary by location, generally taking 3-7 business days for domestic orders and 10-20 business days for international destinations.
What is the warranty policy for HiBREW products?
All HiBREW coffee machines come with a 1-year limited warranty covering manufacturing defects and electrical malfunctions under normal home use.
How do I clean and descale my coffee machine?
We recommend descaling your machine every 3-4 months using a dedicated descaling solution or a citric acid mix to ensure optimal temperature and pressure performance.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods available at checkout.